The integrated cloud solution of Microsoft Teams and Destiny
Nowadays, we use Microsoft Teams more than ever for chats and videocalls. It stands to reason, because that way you can meet, consult or chat with each other easily. You can optimise your collaboration and business continuity using the integrated solution with Microsoft Teams and Destiny: you enhance your Cloud telephony exchange with the MS Teams collaboration tools and link up your CRM. That way, you work and consult more efficiently and are always available to customers and colleagues.
Everything you need for efficient remote collaboration is secured and managed in Microsoft Teams (MS Teams), and integrated into the Office 365 system. You can schedule meetings, check your tasks, or send your files via chat. You share the screen in conference calls and process documents in real time with all participants. And dashboards, reports and projects are also easy to track in the MS Teams environment. Without changing screens. Every team has at least 1 TB of cloud storage. With the powerful search function and clearly organised menu bar, you find what you need straight away.
With MS Teams, you communicate easily with each other, as though you were in the same room. In the virtual meeting room, colleagues hold unrestricted meetings, videocalls and chats - with one another, a team or a whole department. MS Teams also makes it possible to invite external parties to the virtual meetings.
MS Teams not only simplifies and streamlines teleworking, it also prevents colleagues from working with apps and services that are difficult to manage centrally, or are flying under your IT team’s security radar. Now that remote working is the norm and many colleagues use mobile devices, online security is a priority that should not be underestimated. MS Teams for businesses gives security high priority: all data is encrypted with multifactor authentication, just like in the rest of Office 365.
Do you use MS Teams as a telephony exchange? In that case, you can integrate your classic telephony into the MS Teams environment. And that’s convenient for your mobile or teleworking colleagues and for your office-based employees. Because via Destiny’s Direct Routing solution, you make Microsoft Teams into a full-fledged telephony exchange. All MS Teams users are assigned their own telephone number. Via the MS Teams app, they receive and make calls via Destiny telephony. Or they forward calls smoothly to mobile colleagues, users within MS Teams or external numbers. All controlled via a single screen. All you need to add is a headset.
However, Microsoft Teams has its limitations as a telephony exchange. If your organisation needs more advanced telephony exchange functionalities, you need to look for an integrated solution.
Would you like to continue to use the MS Teams environment as a collaboration tool, in combination with an advanced cloud telephony exchange? That can be done too! Depending on your needs, we integrate the Microsoft Teams environment with our own cloud telephony exchange. That way, Destiny can also connect with your customer database, helpdesk environment or call centre environment.
- CRM integration. We integrate Destiny’s cloud telephony with your CRM system. When a call comes in, you see immediately who’s on the line and what you need to know about the caller and his projects.
- Advanced call centre. With our cloud telephony, you have a full-fledged call centre solution at your disposal. One general number diverts calls to an available agent in no time. Via the Destiny application with integrated MS Teams interface, your call centre manager tracks his agents’ (dropped) calls and activities in real time. That way, he intervenes in the call centre solution whenever necessary and monitors all the information via MS Teams.
- Ticketing. We can also integrate your ticketing solution for helpdesks. We use this solution ourselves to support our customers and users even more efficiently. Anyone with a query is automatically sent a ticket number. What happens if this user calls our helpdesk and enters this number in the options menu? The call is then routed to the agent he previously had on the line. Thanks to CRM integration as described above, this agent also sees his support query’s history on screen, and can help the caller straight away. As a result, a customer doesn't have to tell his story over and over again every time.
You'd like more information or advice on developing the potential of MS Teams in your company? Just let us know. We’ll be happy to think it through with you.