SPECIAL MEASURES FOR COVID-19
At the start of last week, we gave our colleagues permission to work from home voluntarily. On Friday we made this more or less mandatory and are now taking even more special measures.
The spread of this virus is having an enormous impact: on people, our organisation and you. The healthcare sector is doing an incredible job looking after and supporting impacted people. As a company, we are under an obligation to carry this mindset over to our own people and to you, our customers and partners. You will find more information about our measures in this mailing.
Our colleagues are working from home, scheduled meetings can still go through via video and other collaboration tools. Our support will also remain available 24/7 and will continue to help you with all your questions.
Last Friday and yesterday morning we experienced interruptions on our networks. This was due to an excessive volume of usage on the various operator networks (fixed and mobile) in Belgium and Europe, as a result of which calls sometimes did not go through or the speed was slower. Our support and engineering team is working closely together with all other operators to keep this under control, but unfortunately it is a direct effect of the unforeseen circumstances.
As far as deliveries are concerned, we are doing our utmost to continue dealing with urgent cases at all times. Despite our own commitment, we expect – in addition to the possibility of a delay in the delivery of physical products such as routers and headsets – delays in our provision in general due to indirect factors which we do not always control ourselves.
Our main priority remains safety; both for our own technicians and for you as the customer. We therefore request – out of respect for yourself and our colleagues – the greatest possible respect for hygiene and social distance measures during these deliveries.
Your own employees will be working from home and will thus be communicating more. We would therefore like to give you a helping hand with this mobile communication. So we have decided to double the amount of GB on every Destiny SIM card for the coming weeks. Hopefully, we will be providing a little extra convenience for your own service delivery by doing this.
We are experiencing extremely bizarre, even surrealistic conditions at the moment. But we are convinced that we will only get through them if we work together…as it should be! We will still be here for you 24/7. If you have any questions or are looking for solutions, do not hesitate for an instant to contact our customer service via firstname.lastname@example.org or +32 2 401 97 00. Your account manager will also be ready to accommodate your questions or comments.