What's what in the softphone?

We divide the Destiny softphone up into four zones:

  • Status field
  • Search field
  • Contacts – calling – log
  • Sound settings
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Softphone

Zone 1: the status field

Want to change your status? Click on your current status and select a new one from the menu.

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Softphone

Zone 2: the search field

Here you can:

  • Enter the name of a contact you want to call. The softphone will search for all contacts who correspond with the name you entered.
  • Enter a new contact number.

Zone 3: Contacts – calling – log

Contacts

  • All your contacts are listed in this tab. You will also immediately see your colleagues’ status. Click on the phone icon beside a name to call your contact directly. Click on the chat icon to start a chat session.
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Softphone

Calling

  • You can manage your active calls here. Click on the icons at the bottom of the screen, for example to record a call, place it on hold or end it.

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Softphone
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Softphone

Do you want to transfer a call?

 

  • Start a new call during your active call by selecting your contact from the list or using the numerical keypad. Your active call will then be automatically placed on hold. Wait until the new contact answers.
  • When your new contact accepts the call, click on the ‘Transfer a call’ icon. An additional arrow appears beside your other call.
  • Click on ‘Transfer’ in the third party’s screen.

 

Log

Here you will get an overview:

  • of your calls: in the “All” tab
  • of your missed calls: in the “Missed calls” tab
  • of all voicemail messages and recorded calls: in the ‘Inbox’ tab

 

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Softphone

Zone 4: sound settings

In this zone, you can

  • Switch your microphone on and off /
  • Change your audio profile /
  • Change the volume using the slide
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Softphone