Torfs: on a strong footing thanks to Destiny’s Cloud
The coronavirus period has confirmed once more how flexible SmartMobile Plus is. We implement configurations as required, depending on the situation
Two employees who drive these digital projects forward are Raf De Leu and Tim De Jonge, IT Operations Manager and Team Lead Infrastructure with Torfs. One of their tasks is to provide their colleagues with flexible telephony solutions which lead to the flexible customer service that Torfs offers today.
What's more, we had to wait for weeks until the installation was carried out. Given that we could use all the time we had for innovative projects, I didn't want my team to be losing their focus because of this any more,” says Raf De Leu. “I’d already had experience in my last job with the cloud-based telephone exchange, SmartMobile Plus by Destiny. I was really enthusiastic about it. So that's how we got into discussions with Destiny,” Tim De Jonge adds.
“We were ready to go on 6 December: St Nicholas brought us a new telephony solution : SmartMobile Plus,” says Tim De Jonge. “It was very easy for me as well. I was working in Spain at the time, and nobody could believe how relaxed and cheerful I looked while we were in the process of migrating to the cloud,” says Raf De Leu.
Nobody could believe how relaxed I looked in a foreign country while we were in the process of migrating to the cloud
“It became obvious during the preparations how flexible Destiny’s cloud solution is. Our configuration requirements were pretty complex, but Destiny was only too happy to take on that challenge. In addition, the fact that we can easily execute configurations ourselves is very practical. That way, we can switch easily, and that’s one of our strengths,” says Tim De Jonge. “And the price tag is as clear as day. You pay 1 price per user and it includes everything: licenses, call minutes, literally everything,” adds Raf de Leu.
"Our Customer Service improved thanks to SmartMobile Plus, because the integration of fixed and mobile telephony allows our colleagues to be reached anytime, anywhere on their professional number. But it didn't stop there. Destiny also integrated Salesforce on the telephone exchange. And that's fantastic. Because whenever a customer calls, his file opens automatically with all the associated orders. So our colleagues in Customer Care know straight away who they have on the line and can give the caller focused support. This not only boosts our efficiency, but also leads to a highly personalized service to our customer,” says Raf De Leu.
Thanks to integration with Salesforce, our colleagues know straight away who they have on the line and how to give the caller focused support
“Thanks to Destiny's cloud-based solution, we had zero impact from Covid in terms of reachability. Virtually nothing changed for our colleagues. They were used to working from home and the telephony was perfectly designed for that as well,” Raf De Leu adds. “We even expanded the Customer Care team almost effortlessly by 15 colleagues remotely”.
Everything went according to plan during the roll-out, and the migration went very smoothly thanks to good preparation.
The Destiny Project Manager isn't afraid to think out of the box, and as a result, the solution meets our requirements.
Ease of use.
Even with a basic knowledge, you can easily execute configurations yourself. That allows us to respond quickly.