Chatbot Customer Success associate

As a Chatbot Customer Success associate, you'll have a direct impact on how customers are using our chatbot solution. You play a key role in onboarding new customers and sharing best practices, supporting the set up and deploying new customer projects.

Vacature Engineer

What will you be doing?

  • You will onboard new clients  and support them during the setup phase of their chatbot solution.
  • You will help customers to optimize and enjoy maximum benefits of the solution.
  • You will monitor and track the good functioning of the chatbot during the operation phase.
  • You will conduct monthly business review meetings, reporting and evaluation.
  • You will work closely with the product/project and sales teams during the onboarding phase of the customer.
  • You will translate and communicate customer requirement to the product/project team.
  • You will contribute and put in place the best practices and enablement services.
  • You will keep customers happy and represent their interest within the organization.

What do you need to have?

  • You are curious, open, and motivated to work in a Startup/Scaleup environment.
  • You have 1 to 3 years of experience as inside sales, account executive or customer success associate.
  • You have excellent written and verbal communication skills.
  • You are able to work as a team player.
  •  You are familiar with chatbot, artificial intelligence engine or natural language processing.
  • You have strong interpersonal skills and a keen customer oriented mindset.
  • You are fluent in Dutch and English.
Vacature formulier

Faqbot – the chatbot technology hub of Destiny - offers you:

  • An environment where growth and development are central and which will open up a lot of opportunities to you as well;
  • An attractive salary with fringe benefits;
  • A great atmosphere with a well-deserved pat on the back now and then … as it should be!
  • Our CORE principle distinguishes us from other employers; 
    • Commitment: we go for it together and strive for a long-term relationship
    • Ownership: we take and are given responsibilities
    • Respect: every person is different and we let everyone be themselves
    • Empowerment: we offer you all the help, support and tools you can think of

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