Technical Support Engineer (senior)

As a Destiny advanced support engineer, you play a central role in our Customer Operations department. It is the heart of the company that makes sure customers are helped… as it should be.

Vacature Support

What will you do?

  • You are the first point of contact for clients and technical partners with regard to support from our telecom services and in this capacity you analyse every client request efficiently.
  • You hold an advisory and supporting position and provide accurate registration and handling of each dossier.
  • You see it as a challenge to solve all the problems stated efficiently within the predefined SLA and you escalate unresolved problems to the Head of Service Support within the predefined period.
  • You communicate the progress of current dossiers accurately to clients and partners.
  • You document your actions in our incident tools.
  • We give you room to evolve continuously in this role, and will provide the necessary technical training courses to turn you into a support engineer with an eye for detail and a sense of customer focus and efficiency.

What do you need?

  • A bachelor’s degree in information technology/telecommunication is preferred
  • Fluently bilingual (NL/FR) and a good command of English
  • A telecom background with solid work experience
  • You are communicative, remain friendly under pressure, and are customer oriented
  • Experience with ISDN, PBX (UC), SIP, Wireshark, LINUX is necessary
  • As Advanced engineer within our Networking team, you possess a CCNA certificate or you have equivalent experience. Experience with Palo Alto, Aruba, Cisco and/or Fortinet is definitely a plus.
  • As Advanced engineer within our Voice/UC team, you have a minimum knowledge of VLan, Switching and IP and an excellent knowledge of SIP. Experience with VoIP solutions and knowledge of mobile solutions are definitely pluses.
  • A mature personality
Vacature Fun

Destiny offers you:

  • an environment where a lot is possible and that revolves around growth and development;
  • a good salary with extra-legal benefits;
  • an exciting atmosphere with a good pat on the back once in a while… as it should be!

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