Banner Cloud Communicatie

Cloud communication

A lot of business communication still goes through a traditional telephone switchboard. But companies are talking to their customers more and more by chat, AI applications or their CRM system. Employees are working together via screen sharing and video sharing, and they should be able to work from many different locations: at work, at home or with a customer. Cloud Communication helps your company to handle these new challenges.

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The benefits to your company

Intelligent and integrated tools on top of your telephone switchboard

Your challenges

The market is changing, and so is your business. We’ll sort out your challenges and our Cloud Communication solutions.

Ultieme klantentevredenheid
Ultieme klantentevredenheid

Ultimate customer satisfaction

Your challenges

  • How can your teams stay flawlessly available on the phone?
  • How can you improve your customer service or contact centre?
  • How can you be easily available for your customers via any channel at all times?

Our solutions

  • We will integrate your telephone switchboard with your CRM, ERP or contact database.
  • We will implement your collaboration tools, such as chat and video.
  • We will implement call centre functionalities such as IVRs, call recording and call routing templates.
  • We will generate reports of your telephone traffic.
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Mobiliteit
Mobiliteit

Mobility

Your challenges

  • How can your employees work from any location?
  • How do you make your telephony system independent of location and device?
  • How do you handle the new way of working in your company?
  • How do you choose the right device for every employee?

Our solutions

  • We can integrate your telephone switchboard with systems that you can use to work smoothly, such as Microsoft Teams.
  • We can implement collaboration tools, such as chat and video.
  • We can assign profiles to all your team members, e.g. ‘office worker’, ‘road warrior’.
  • We can enable you to work with one professional fixed landline number with fixed/mobile integration.
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Kostenoptimalisatie
Kostenoptimalisatie

Cost optimisation

Your challenges

  • How can you keep your telephony costs under control?
  • How do you avoid being bombarded with invoices?
  • How can your communication develop with the business but without expensive investments?
  • How do you get your communication costs down?

Our solutions

  • We can assign profiles to all your team members, e.g. ‘office worker’, ‘road warrior’.
  • We can convert your company from a fixed telephone switchboard to one in the cloud.
  • We won’t install any unnecessary fixed landline devices.
  • We will apply a price-per-user model.
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Van overal samenwerken
Van overal samenwerken

Collaborating anywhere

Your challenges

  • How do you remove the physical boundaries between your sites?
  • How can team members collaborate better from different locations?
  • What do you do about security if you work at multiple locations?
  • What did you do with your communication when you expand into new sites?

Our solutions

  • We can implement collaboration tools, such as chat and video.
  • We can assign profiles to all your team members, e.g. ‘office worker’, ‘road warrior’.
  • We can implement security applications on your users’ mobile devices.
  • We will apply a price-per-user model.
  • We implement one cloud platform; for all different locations and for home workers.
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Oorlog om talent
Oorlog om talent

War for talent

Your challenges

  • How do you attract young people with your application process?
  • How do you provide young employees with the latest tools?
  • How do you optimise the work-life balance in your organisation?

Our solutions

  • We can integrate your communication system with tools such as videoconferencing for applications.
  • We provide training on tools and systems, such as softphones, headsets and software integrations.
  • We can enable you to work with one professional fixed landline number with fixed/mobile integration and users can choose when they are available on this number.
  • We can implement collaboration tools, such as chat and video.
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Productiviteit en efficiëntie
Productiviteit en efficiëntie

Productivity and efficiency

Your challenges

  • How do you implement your automation in the area of communication in your organisation?
  • How can you integrate your telephony with your CRM or other applications?
  • How do you increase your employees’ productivity and efficiency?
  • How can you take care of your ICT department in terms of communication?

Our solutions

  • We can integrate your telephone switchboard with your CRM, ERP or click-to-dial application to give you click-to-dial functionality in your CRM or to immediately show the correct customer data sheet for an incoming call.
  • We can implement collaboration tools, such as chat and video.
  • We can generate reports of your telephone traffic and install call recording, so that you can record customer phone calls in order to learn from them. 
  • We give you access to our self-service portal in which you can implement changes easily yourself.
  • We can enable you to work with one professional fixed landline number with fixed/mobile integration.
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The employees in your company

Every employee has different needs. Based on these five profiles, you will find the perfect cloud communication solution.

In the office
In the office

The employees in your company

In the office

The perfect product range for employees with a permanent workspace who primarily work together with colleagues. They don't need a mobile device, but need to be able to forward calls easily.

Starting from € 10/user
On the move
On the move

The employees in your company

On the move

Suitable for employees who only need to be out of the office occasionally. They mainly work with colleagues and customers via their laptop and fixed device. Their mobile and fixed landline phones are connected seamlessly.

Starting from € 25/user
In the field
In the field

The employees in your company

In the field

Need to be available any time, anywhere with a mobile device? For that, there’s In the Field. Calls need to be smoothly transferred to them. They also use more data.

Starting from € 35/user
On the road
On the road

The employees in your company

On the road

For road warriors with no fixed workplace who nevertheless have to be reached on their landline number. They work at home, on the road or at customers from any device.

Starting from € 45/user
Unlimited
Unlimited

The employees in your company

Unlimited

Unlimited and worry-free calling and surfing. For professionals who need to be available anywhere and at any time.

Starting from € 50/user
Cloud Firewall
Cloud Firewall

The employees in your company

DECT replacement

For employees who only need a fixed number, but who need to be as mobile as possible within the company (only in SmartMobile Plus).

Starting from € 12/user

Cloud communication downloads

Download our brochures

Whitepaper: Cloud telephone exchange EN

Discover the benefits of a cloud-based telephone switchboard compared to a fixed one

Brochure SmartMobile EN

Discover our SmartMobile
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Brochures Cloud Communicatie

These customers and partners are all super-happy with their Cloud Communication solution

Find out how we form a true partnership with our customers... as it should be.

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Espera
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Officenter
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Joker
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CAW
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Standaard Boekhandel

This service is totally secure from cyberattacks.

Need more info about your Cloud Communication solution?

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