The content and annexes of your Destiny contract

Congratulations and thank you! You’ve decided to form a partnership with Destiny. But how do you make it official? You do that by signing the order form (see contract) and accompanying documents.

Order form

The order form gives an overview of the following information:

  • Your account manager’s contact details
    • Your account manager is your personal contact during our partnership.
  • Your organisation’s billing details and financial contact
    • This person will be our contact for financial queries or administration.
  • Your contract information: desired start date, contract term and payment period
  • The technical contact within your organisation
    • This person will be our contact during the delivery and installation of your project
  • The fleet administrator or manager of mobile services within your organisation (if mobile services have been ordered)
    • This person will be our contact during the delivery and activation of the mobile services.
  • Signature of an authorised person from your organisation
  •  A detailed overview of the services ordered per office, initialled on each page by an authorised person from your organisation
  • A general overview of the services ordered and associated prices with the signature of an authorised person from your organisation
  • Any special conditions with the signature of an authorised signatory from your organisation

We are no fan of administration, absolutely not! But it is important to fill out these details as accurately as possible. They are uploaded to our CRM system, which means that we can always be in touch with the right person at the right time. This way, we guarantee smooth delivery of your Destiny services.

Any questions about how to fill out your Destiny order form? Don't hesitate to contact your account manager. You can also consult us at any time via +32 2 401 97 00 or sales@destiny.be. We will deal with your question within 2 working days.

Annexes to the order form

Fixed Number Porting Document (FNP)

Have you opted for our Cloud Communication or our Fixed Telephony services? In that case, you have to fill out the FNP document, for legal reasons.

This will enable us to port your current numbers from your current provider’s network to the Destiny network. Don't worry: you’ll keep your numbers and the migration will cause the minimum of disruption. We plan this migration together with you, so that it is timed to take place at the most suitable possible moment.

What definitely has to be entered in the FNP document?

  • The same details as on the order form relating to the company, billing address, VAT number, installation address, as known to the current operator, and signature;
  • Your current operator and your customer number with this operator;
  • A list of the fixed telephone numbers to be migrated (+32 format);
    • Individual numbers can be listed one below the other
    • Series of numbers, e.g. +32 2 401 97 00 - +32 2 401 97 10 can be stated in this format 
  • Desired migration date (this can always be revisited later);
  • Signature of an authorised person from your organisation.

Mobile Number Porting Document (MNP)

Have you opted for our Cloud Communication or our Mobile Telephony services? In that case, you have to fill out the MNP document, for legal reasons.

This will enable us to port your current numbers from your current provider’s network to the Destiny network. Don't worry: you’ll keep your numbers and the migration will cause the minimum of disruption. We plan this migration together with you, so that it is timed to take place at the most suitable possible moment.

What definitely has to be entered in the MNP document?

  • The same details as on the order form relating to the company, billing address, VAT number, installation address and signature;
  • Your current operator and your customer number with this operator;
  • A list of the mobile telephone numbers to be migrated (+32 format);
    • Individual numbers can be listed one below the other
    • Series of numbers, e.g. +32 498 XX 00 - +32 498 XX 10 can be stated in this format.  
  • Desired migration date (this can always be revisited later);
  • Signature of an authorised person from your organisation.

Inventory

Have you opted for our Cloud Communication or Mobile Telephony services? In that case, you have to complete an inventory.

This inventory will ensure that your mobile porting will be totally automatic and that we or the mobile manager (fleet administrator) in your company can complete migration or activation of the SIM cards in seconds. This inventory is filled out only once and ensures smooth migration. If you want to order extra SIM cards later, you can easily do it yourself via the MyDestiny portal.

The inventory consists of two tabs

  • Users

In this tab, we ask for a list of the colleagues in your organisation who will use Destiny’s mobile or SmartMobile (Plus) services. By this means, they will always be given the correct information and will be able to complete their activation themselves with a few clicks.

 

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Tabel automatische activatie

The information we need for this automatic activation is as follows:

    • First name
    • Surname
    • Language
    • E-mail
    • Department
    • Cost centre (if your organisation wants to have a staff number per service per user stated on the Destiny invoice)

 

  • Profiles of users

In this tab we ask for a list of the specifications of our mobile or SmartMobile (Plus) services per colleague. This way, migration will run completely automatically and you can make changes later in your MyDestiny portal with the greatest of ease.

 

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Wijzigingen aanbrengen in portal

As soon as the user has been entered, the mandatory fields to be completed will be indicated in red. The grey shaded fields will no longer apply to those users with that specific profile.

  • User: your colleague’s e-mail address (this can be selected from the user list).
  • Mobile subscription: this colleague’s selected service and profile (e.g. Mobile Plus or SmartMobile On the Move). The right choice of profile for each individual colleague will be discussed in advance together with your Destiny account manager.
  • Options: the possible options per profile (e.g. extra data or international tariff plan).
  • Port mobile number: do you want to keep this colleague’s current mobile number? (Yes or No). If not, a new mobile number will be ordered.
  • Current subscription: your colleague’s current profile (with the previous operator). You have a choice here between monthly subscriptions (B2B or B2C) and prepaid cards.
  • Current client number: the current client number of the contract to which this mobile number belongs.
  • Current mobile number: if the present number is to be ported, you have to enter this number here.
  • Current simcard number: if the present number is to be ported, you have to enter the SIM card number linked to the mobile number here. You can always find the SIM card number:
    • On your previous provider’s contract or joining form
    • On the SIM card itself (in your mobile device)

The SIM card number consists of a series of 12 to 20 digits (depending on the operator)

  • Fix number: if your colleague has chose our fixed-mobile integration solutions (see SmartMobile, SmartMobile Plus or FMU) we will attach the mobile number to a fixed number, so that this colleague can always choose whether to make outgoing calls on his/her personal or work number. We therefore ask you to fill out here the fixed number that is to be linked.
  • Activation Flow: Here you can state how you would like to activate the SIM cards within your organisation. On the one hand, every end user in your company can receive a SIM card, irrespective of the SIM card number. He/she can launch the activation and automation will ensure that the user and his/her mobile number are recognised on the basis of his/her e-mail address. On the other, as a company you can opt to have the mobile manager take responsibility for activation and every SIM card to be linked to a pre-determined user.
  • New simcard number: If you select the second option in the activation flow, you can state the desired SIM card number for that user in this field. 

Are you having problems filling out the two tabs? Then please don’t hesitate to let your account manager know or to contact us via +32 401 97 00 (commercial) or sales@destiny.be. We’ll be pleased to help!

Device catalogue

Have you opted for Destiny’s Cloud Communication solution? In that case, you can decide to order your devices at the same time.

Although ordering devices is optional, we do advise it. The devices in the Destiny catalogue are certified and are therefore fully compatible with our cloud communication services. As a result, the quality and functionality of the device while you’re using the telephony software are guaranteed. That way we can also help you with guarantees afterwards.

Together with your account manager, you can look at what type of device suits your company and the colleagues in the company best. If you have very specific questions about this, your account manager will put you in contact with our Device Specialist, who will go through the product catalogue with you. You can also drop by our office at any time to view the devices and their functionalities “live” in our demo room.

Tariff plan

The tariff plan is appended for information only and shows the tariffs for telephony (per minute), data (per MB) and SMS (per message). These tariffs apply from the moment you go beyond the conditions of your bundle or profile (e.g. the “On the Road” Smartmobile profile includes unlimited calls to fixed and mobile domestic numbers and 20 GB of data. If you exceed this or as soon as you make a call, send a communication or use data internationally, you can find the prices per minute, message or MB here).

Roaming zones

Roaming occurs when you use calls, SMSs and/or mobile data abroad.

For some years now, you have not had to pay roaming charges when using your mobile in the EU zone. This means you pay just the same as at home, in other words you are within your subscription.

Are you outside the EU? And are you calling, surfing or texting from the country in question? In that case, you still pay the international tariffs for that, depending on the zone you are in.

You can find the prices at any time via your account manager (or via sales@destiny.be) or in the order form as mentioned above.

You can view the split of the roaming zones below.

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Roaming zones